Refund Policy for Non-Profit Donations
Nā Keiki O Emalia is deeply grateful for the generous support we receive from our donors. We understand that circumstances may change, and donors may need to request a refund for their donation. In an effort to maintain transparency and fairness, we have established the following refund policy for donations made to our organization:
- Refund Requests: Donors seeking a refund should contact our organization in writing within 30 days of making the donation. Refund requests should include the donor’s name, donation amount, the date of the transaction, and the reason for the request. Requests can be submitted via email to firstname.lastname@example.org or by mail to:
Nā Keiki O Emalia
PO Box 1137
Wailuku, HI 96793
- Eligibility: Refunds will be considered on a case-by-case basis. Refunds are typically granted for donations made in error, duplicate transactions, or other circumstances where it is deemed appropriate by our organization. We reserve the right to decline refund requests at our discretion.
- Processing: Upon receipt of a refund request, our organization will review the information provided and respond within 14 business days. If the refund is approved, it will be processed through the original payment method within 30 days of approval. Please note that processing times may vary depending on the payment provider.
- Tax Implications: If a refund is issued, it is the donor’s responsibility to consult with their tax advisor regarding any potential adjustments to their tax deductions.
- Recurring Donations: If you have set up a recurring donation and would like to cancel or modify the donation, please contact our organization directly at [email address] or [phone number]. We will make every effort to accommodate your request within a reasonable time frame.
- Exceptions: Our organization reserves the right to make exceptions to this policy in exceptional circumstances, such as in the case of a fraudulent transaction, unauthorized use of a donor’s payment information, or other situations deemed appropriate by our organization.
We thank you for your support and understanding of our refund policy. If you have any questions or concerns, please do not hesitate to contact us at email@example.com or (808) 214-9832.